Support

On our servers, against your player account. In the browser, your account belongs to that browser: you continue where you left off as long as you use the same browser and keep its site data. Clearing your browser data, using a private window or switching to another browser starts a new account.

On iPhone, link your account to Sign in with Apple; on Android, link it to Google (Settings → Save your progress). Sign in with the same account on your new device and your level, coins, items and purchases come with you. The browser version can't be linked yet, so its progress stays in the browser where you play it.

Purchases are added to your player account after the payment is confirmed, which can take a few seconds. Close and reopen the game. If it is still missing, send us a message with the topic "Purchases", your player ID (Settings → Player ID → Copy) and roughly when you bought it.

On iPhone, refunds are handled by Apple at reportaproblem.apple.com. On Android, through Google Play. In the browser, use the link in your purchase receipt email or contact us with the form below.

After a few levels the game asks whether you want notifications — for example when something arrives in your inbox. Say yes in the game, then allow them when your browser asks. Notifications arrive even when the game tab is closed. On iPhone and iPad (iOS 16.4 or later), browser notifications only work once you add the game to your Home Screen: open playbeehive.app/play in Safari, tap Share → Add to Home Screen, and open Bee Hive from there.

The first visit downloads the game into your browser. After that it is stored, and the game opens in about a second.

In the game open Settings and tap Delete account, then confirm. You can also send us a message with the topic "Privacy and data". See the Privacy Policy for what is deleted.